Customer Service

Shipping & Delivery
: * All merchandise is shipped by Butterfly Dreams via UPS in the United States.
* We are not able to ship to P.O. Boxes
* Shipping is determined during checkout according to your zip code.
* If faster shipping is desired please indicate during checkout.

Privacy & Security
: Thank you for shopping at creativewildflower.com. We are committed to respecting the privacy rights of online customers and protecting the information collected. All information is kept confidential and Wildflower will not disclose any personal information to third parties unless required by law.

All orders placed at creativewildflower.com are encrypted using SSL technology to ensure that your personal payment information is protected. In order to process your purchase using SSL technology, you must use a SSL enabled browser.

Returns & Replacements

: 100% satisfaction is Butterfly Dreams goal! If you are not please refer to the policy below:

* Merchandise must be postmarked within 14 days of receipt.
* All Products musr be in orginal and sealed packaging; * Sale Items are all final sale. NO REFUNDS
* If you were shipped the wrong item or an item was damaged, please contact customer service immediately.
* Original shipping and handling charges are non-refundable, unless a shipping error has occurred.
* Complete the returns form included with invoice.
* Once your package has been received, your refund will be processed in the original form of payment and you will receive a notification email. Please send all returns, insured, along with the original invoice and returns form, in the original packaging to:

Butterfly Dreams
Atlanta, GA 30337; We cannot accept responsibility for lost packages without proof of delivery.

Ordering
: * Orders will be shipped withing 48 hours of order placement depending on availabity. If item isn't available then an email will be sent immediately with other available options or you will be given a full refund.
* Orders placed Monday-Friday before 2 PM EST will begin processing that day, excluding holidays.
* Orders placed after 2 PM EST will begin processing the next business day.
* Orders placed on Friday after 2 PM EST will begin processing on the following business day.

We do not offer Saturday, Sunday or Holiday delivery.

Payment, Pricing & Promotions
: Butterfly Dreams accepts the following forms of payment:

Visa
Master Card
American Express
Discover

PLEASE NOTE: Store credits issued at store cannot be redeemed online.

Sales Tax of 7% will be charged to all orders shipped in Georgia.